Privacy Policy

At Rover, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or book travel services through us.

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1. Information We Collect

We may collect personal information in the following ways:

• When you contact us: Your name, email address, phone number, and any details you share in your inquiry or booking request.

• When you book travel services: Information required to complete your reservation, such as passenger names, dates of birth, passport details, and payment information (processed securely through our travel suppliers).

• Automatically through our website: Non-personal information such as browser type, device, IP address, and pages visited, collected via cookies or analytics tools (e.g., Google Analytics).

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2. How We Use Your Information

We use your personal information to:

• Respond to your travel inquiries and requests

• Create customized trip proposals and process bookings

• Communicate about reservations, travel documents, or itinerary updates

• Send newsletters or special offers (only if you have opted in)

• Improve our website and client experience​

We do not sell, rent, or trade your personal information to third parties.

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3. Sharing of Information

We may share limited personal information with:

• Travel suppliers (such as airlines, hotels, and tour operators) to complete your bookings

• Host agency and travel networks that support our business operations (e.g., Trevello Travel Group and Virtuoso)

• Third-party service providers (such as payment processors or email marketing platforms) who assist in website or business operations, under strict confidentiality agreements

All partners and suppliers are expected to adhere to privacy standards consistent with this policy.

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4. Cookies and Analytics

Our website uses cookies to improve functionality, analyze traffic, and enhance your browsing experience. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly.
We may also use analytics tools to understand website performance and user preferences.

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5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. While no online platform is completely secure, we implement industry-standard measures to safeguard your data.

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6. Your Rights

You have the right to:

• Request access to your personal information

• Request corrections or updates

• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at hello@rovertravel.ca.

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7. External Links

Our website may contain links to third-party sites (such as travel suppliers or partners). We are not responsible for the privacy practices or content of those websites.

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8. Updates to This Policy

Rover may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:
 
📧 hello@rovertravel.ca
🌐 www.rovertravel.ca